Sales Processes Engineering and Design

Your processes are the foundation for the way that your business operates, disconnects between your sales and back office processes and the direction you wish to take your business are inherent bottlenecks that will effect your revenues, slow down your performance, confuse your resources, fail to capture the customer intelligence that you require and damage your value proposition that you offer to the customer.

At Workz we can assist you in the review, redesign and reengineering of your Sales and Back Office processes to remove these barriers from your business. We spend time with your organisation analysing the problems with your existing processes through a series of interviews and on site understanding and identify the changes required, we then ensure cross functional alignments and dependencies are catered for, document the processes (required for ISO certification), and develop evaluations and measures and can assist you in the challenging implementation activities that process change requires.

We can also assist you in enhancing related activities such as retail format design, organisational structures, commissioning and reward schemes.