Case Studies

Country: Jordan

Challenge: To upgrade supply chain and warehousing/distribution capabilities in preparation for second operator launch.

Requirements: Warehousing, inbound/outbound logistics, tracking, distribution and reporting of consignment stock.

Products: Starter kits, recharge cards, handsets, handset bundles, collateral materials

Solution: Workz implemented an in-country operation within 90 days, providing inbound logistics, warehousing, internal logistics, outbound distribution, light kitting, returns management, serial tracking, forecasting support, activation management, cash & carry and contract loading.

Customization: Slow moving product reworks – units bundled to sell, VIP product management.

IT system: Serialised tracking system, ERP, serialized kitting system, link to Fastlink provisioning system, dealer web ordering.

Data Management: Operator input files, manufacturer output files, production output files for warehouse and network provisioning.

Artwork Management: SIM cards recharge card and packaging artwork management via customer portal with hard copy and soft copy approval process.

Infrastructure: 300 sq meter warehouse with sales and administrative offices.

Resources: 15-25 person team; initial project implementation team from Dubai.

Reporting: Online, weekly forecasting meetings, monthly binders, ad hoc.

Transport: Brinks, DHL and company owned vehicles.